> For the complete documentation index, see [llms.txt](https://docs.supefina.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.supefina.net/huan-ying-shi-yong-supefina-de-api-wen-dang/dai-fu/bi-lu/dai-fu-shi-bai-yuan-yin-shuo-ming.md).

# 代付失败原因说明

#### 注意：

<sub>代付请求超时仅代表未能在预定时间内获得响应，这并不意味着业务失败。遇到超时情况时，商户应采取以下标准流程：</sub>\ <sub>首先将相关订单标记为挂起状态，随后等待至少2分钟后通过查询接口检索订单状态。切勿在超时后立即尝试重新提交请求，这可能导致重复交易。</sub>\ <sub>因未遵循上述规定流程而造成的任何资金损失，将由责任方全权承担，我司概不负责。</sub>

<table><thead><tr><th width="321">Msg</th><th width="556">释义</th><th width="556">建议处理办法</th></tr></thead><tbody><tr><td>CLIENTE NO ES TITULAR DE LA CUENTA</td><td>用户不是账户持有人，账户和用户的信息不匹配客户身份 (PIN)与银行登记的账户所有者信息不匹配</td><td>检查用户信息是否正确</td></tr><tr><td>INFORMACIÓN INCOMPLETA FALTA CCI</td><td>信息不完整，缺少 Cci</td><td>请提供CCinumber</td></tr><tr><td>CUENTA DE ABONO NO EXISTE</td><td>用户账户不存在银行账户未在银行注册已被账户持有人或金融机构永久关闭</td><td>确认收款账号是否正确或者更换银行卡</td></tr><tr><td>NÚMERO DE CUENTA INCORRECTO</td><td>账号不正确</td><td>请检查收款账号是否正确，或更换其他收款账号</td></tr><tr><td>CLIENTE OBSERVADO NO PUEDE RECIBIR PAGOS</td><td>客户被标记观察 - 无法接收付款</td><td>更换银行卡</td></tr><tr><td>VERIFICAR TIPO Y NÚMERO DE CUENTA</td><td>请核实账户类型及账号</td><td>请核实账户类型及账号是否准确及对应</td></tr><tr><td>DOCUMENTO DE IDENTIDAD INCORRECTO</td><td>用户的证件号不准确</td><td>请联系用户检查</td></tr><tr><td>CUENTA CANCELADA</td><td>收款账号已被注销</td><td>请更换其他收款账号</td></tr><tr><td>Bank Rejection - Beneficiary is not the Account Owner;</td><td>银行拒绝 - 收款人非账户持有人</td><td>请检查用户名是否正确或更换其他收款账号</td></tr><tr><td>Bank Rejection - Account Number does not exist;</td><td>银行拒绝 - 账号不存在</td><td>请检查收款账号是否正确，或更换其他收款账号</td></tr><tr><td>Bank Rejection - Restricted Account Number;</td><td>银行拒绝 - 账号受限，收款账号被限制</td><td>请更换其他收款账号</td></tr><tr><td>Bank Rejection - Incorrect account information;</td><td>银行拒绝 - 账户信息错误</td><td>请检查账户号码、账户类型是否正确，或更换其他收款账号</td></tr></tbody></table>


---

# Agent Instructions
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## Querying This Documentation
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