> For the complete documentation index, see [llms.txt](https://docs.supefina.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.supefina.net/huan-ying-shi-yong-supefina-de-api-wen-dang/dai-fu/mo-xi-ge/dai-fu-shi-bai-yuan-yin-shuo-ming.md).

# 代付失败原因说明

#### 注意：

<sub>代付请求超时仅代表未能在预定时间内获得响应，这并不意味着业务失败。遇到超时情况时，商户应采取以下标准流程：</sub>\ <sub>首先将相关订单标记为挂起状态，随后等待至少2分钟后通过查询接口检索订单状态。切勿在超时后立即尝试重新提交请求，这可能导致重复交易。</sub>\ <sub>因未遵循上述规定流程而造成的任何资金损失，将由责任方全权承担，我司概不负责。</sub>

| Msg                                                                                      | 释义                                                                                                                                     | 建议处理办法                                                                                                                                                                                  |
| ---------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Destination account doesn't exist                                                        | 目标账户不存在                                                                                                                                | 请检查收款账户是否真实有效，或更换其他收款账号                                                                                                                                                                 |
| Exceeding the authorized balance limit for destination accounts                          | 超出目标账户授权余额限额                                                                                                                           | 超过收款账户限额，请更换其他收款账号                                                                                                                                                                      |
| Transaction failed, please try again later                                               | 交易失败，请稍后重试                                                                                                                             | 请联系运营核实具体失败原因                                                                                                                                                                           |
| Exceeding the maximum amount of credit allowed for the destination account for the month | 超出目标账户当月允许的最大信用额度                                                                                                                      | 超过收款账户限额，请更换其他收款账号                                                                                                                                                                      |
| accountNo doesn't match financial institutions                                           | 【收款账户 account】与【bankld】不匹配                                                                                                             | 请与用户核实信息是否准确                                                                                                                                                                            |
| Missing mandatory information to complete the payment                                    | <p>缺少完成付款的必要信息。用户收款银行需要特定的信息来确认订单，例如完整的 CLABE、RFC、姓名和姓氏；但由于每个银行和机构都有自己的业务规则，并且不会共享这些信息，因此需要用户咨询银行缺少哪些信息，并提供完整的信息以避免出现此类问题。<br><br></p> | <p><br>建议用户联系银行确认缺少的信息，或更换其他收款账号<br></p>                                                                                                                                                |
| The pay out was successful but the bank refunded                                         | 付款已成功但被银行退回                                                                                                                            | 请联系运营核实具体失败原因                                                                                                                                                                           |
| Destination account is canceled                                                          | 目标账户已注销                                                                                                                                | 收款账户已被注销，请更换其他收款账号                                                                                                                                                                      |
| Incorrect operation type                                                                 | 操作类型错误                                                                                                                                 | 用户收款行处理订单出现错误导致，需用户联系收款银行，或更换其他收款账号                                                                                                                                                     |
| Cuenta inexistente                                                                       | 账户不存在                                                                                                                                  | 请检查收款账户号码是否正确，或更换其他收款账户进行收款                                                                                                                                                             |
| Account doesn't belong to the destination participant                                    | 收款账号不属于收款银行                                                                                                                            | 请确认收款银行是否与收款账号对应，或更换其他收款账号                                                                                                                                                              |
| Destination account is blocked                                                           | 收款账户被冻结                                                                                                                                | 请更换其他收款账号                                                                                                                                                                               |
| Excede el límite de saldo autorizado de la cuenta                                        | 超出账户授权余额限额                                                                                                                             | 超过收款账户限额，请更换收款账号                                                                                                                                                                        |
| Cuenta no pertenece al Participante Receptor                                             | 【收款账户 account】与【bankld】不匹配                                                                                                             | 请与用户核实信息是否准确                                                                                                                                                                            |
| Cuenta cancelada                                                                         | 收款账户已注销                                                                                                                                | 请更换其他收款账户                                                                                                                                                                               |
| Excede el límite de abonos permitidos en el mes en la cuenta                             | 超过收款账户限额                                                                                                                               | 请更换收款账号                                                                                                                                                                                 |
| Incorrect account type                                                                   | 【 payProduct 支付类型】错误                                                                                                                   | 请检查支付类型是否正确，或更换其他收款账户                                                                                                                                                                   |
| Tipo de cuenta no corresponde                                                            | 收款账号与账户类型不符                                                                                                                            | 请检查账户类型是否正确，或更换其他收款账户                                                                                                                                                                   |
| Cuenta bloqueada                                                                         | 账户已冻结                                                                                                                                  | 收款账户已被冻结，请更换其他收款账户                                                                                                                                                                      |
| Destination Account is not available                                                     | 目标账户不可用                                                                                                                                | 收款账户不可用，请更换其他收款账户                                                                                                                                                                       |
| Incorrect payment type                                                                   | 【 payProduct 支付类型】错误                                                                                                                   | 请检查支付类型是否正确，或更换其他收款账户                                                                                                                                                                   |
| Cuenta adicional no recibe pagos que no proceden de Banxico                              | 附属账户仅限接收墨西哥央行(Banxico)系统付款                                                                                                             | 收款账户仅接收银行付款，请更换其他收款账户                                                                                                                                                                   |
| Account's montly credit transactions exceeded                                            | 超出账户当月贷记交易限额                                                                                                                           | 超过收款账户限额，请更换收款账号                                                                                                                                                                        |
| param error the length of the account should be 16 characters                            | 收款账户长度应为 16 个字符。                                                                                                                       | <p>当【payProduct 支付类型】传<code>16</code>，则【收款账户 account】只能是16位的银行卡<br>当【payProduct 支付类型】传<br><code>15</code>，则【收款账户 account】只能是18位纯数字的CLABE<br>请检查【account 收款方账户号】是否真实正确，或更换其他收款账号<br></p> |
| Falta información mandatoria para completar el pago                                      | 缺少完成付款的必要信息                                                                                                                            | 收款银行需要特定的数据来批准收款操作，需要收款用户向银行提供所需的数据                                                                                                                                                     |
| pthId:09;io:02;code:40008;msg:**accountNo or accountName is invalid**                    | 帐户号码或帐户名称无效                                                                                                                            | 请检查【account 收款方账户号】是否真实正确，或更换其他收款账号                                                                                                                                                     |


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