> For the complete documentation index, see [llms.txt](https://docs.supefina.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.supefina.net/huan-ying-shi-yong-supefina-de-api-wen-dang/dai-fu/zhi-li/dai-fu-shi-bai-yuan-yin-shuo-ming.md).

# 代付失败原因说明

#### 注意：

<sub>代付请求超时仅代表未能在预定时间内获得响应，这并不意味着业务失败。遇到超时情况时，商户应采取以下标准流程：</sub>\ <sub>首先将相关订单标记为挂起状态，随后等待至少2分钟后通过查询接口检索订单状态。切勿在超时后立即尝试重新提交请求，这可能导致重复交易。</sub>\ <sub>因未遵循上述规定流程而造成的任何资金损失，将由责任方全权承担，我司概不负责。</sub>

<table><thead><tr><th width="394">Msg</th><th width="421">释义</th><th width="421">建议处理办法</th></tr></thead><tbody><tr><td>banking_error</td><td>用户的收款账户有金额限制、账户不存在或目标银行超时导致的，</td><td>建议用户检查收款账户是否正确或更换收款账户后重试</td></tr><tr><td>accountbanknum: is empty</td><td>收款账号account为必填项</td><td>请填写收款账号</td></tr><tr><td>accountbanknum:invalid, max 12 characters</td><td>收款账号account最长为12位</td><td>建议用户检查收款账户是否正确或更换收款账户后重试</td></tr><tr><td>accountbankrut: invalid rut</td><td>证件号customerIdentification无效</td><td>请检查证件号是否真实有效</td></tr><tr><td>accountbankrut: invalid, long or less rut</td><td>证件号customerIdentification不正确，太长或者太短</td><td>请检查证件号是否真实有效</td></tr><tr><td>amount: value greater than or equal to 1.000 clp</td><td>订单金额orderAmount必须大于等于1000 CLP</td><td>请更换其他符合要求的金额</td></tr><tr><td>email:is invalid</td><td>用户邮箱customerEmail无效</td><td>请检查邮箱是否有效，或格式是否正确，或更换其他邮箱</td></tr><tr><td>phone: invalid, is not numeric</td><td>用户电话customerPhone无效，不是数字</td><td>请检查电话号码是否真实有效，或更换其他手机号</td></tr><tr><td>phone: invalid, min 8 characters</td><td>用户电话customerPhone无效，最小8位</td><td>请检查电话号码是否真实有效，或更换其他手机号</td></tr></tbody></table>


---

# Agent Instructions
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## Querying This Documentation
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